Emlid Support
Product
support
Purchasing
User tips
and cases
Already have Reach and need product support?
Choose your device
Have a question before you buy?
Choosing Reach
Check the guides that help you choose:- Reach RX vs Reach RS2+
- Single-band vs Multi-band
receivers - Compare features of RTK Modules and Field‑ready RTK Receivers
- Toll Free: 888-454-1916
Direct Dial: +1 817 865 3334 (ex. 101)
Docs and tutorials
Explore our guides, video materials and case studies for pre- to post-purchasing experience:Shipping and payment
To get the shipping timeframes or payment methods view our delivery and payment policy.Contact our team via contact form.
Ask the Emlid community
Check out our forum—there are Support tips and a lot of information from our users, so your question may already have a solution.
Ask our team
Email us at support@emlid.com or fill in the contact form. Our application engineers will reply to you within
a working day (9:00-18:00 CET).
To help us resolve your issue faster, please attach to your message:
- Reach model
- Serial number
- For RS2 / RS2+ / RX / RS3:
- Scan QR code under the SIM
- card slot cover
- For RS+ and M2/M+:
- You will find it under the bar code
- Full system report
- Emlid Flow app settings →
- System report → Generate Full
- system report
Pre-sale support:
Toll Free: 888-454-1916
Direct Dial: +1 817 865 3334 (ex. 101)